Overview
This website is a property of:
LVCOM LLC
2105 Vista Oeste NW Ste E
ALBUQUERQUE, NM 87120
UNITED STATES OF AMERICA
EIN: 37-1952041
This website is operated by LVCOM. Throughout the site, the terms “we”, “us” and “our” refer to LVCOM. LVCOM offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 2 – General conditions
You understand that the information you provide us in the order form will be stored on our database except for the payment information. We never store any payment information. They are only used by our payment providers (Stripe, Paypal…) at checkout. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – Shipping
3.1. Shipping Address and Contact Information
All orders will be shipped to the delivery address provided by the customer at checkout on symetronix.com.
The customer is responsible for providing a complete, accurate, and valid delivery address, telephone number, and any necessary delivery instructions, including access codes or other information required to access the premises.
Symetronix shall not be liable, to the extent permitted by applicable law, for delays, failed delivery attempts, or additional costs directly resulting from incorrect, incomplete, or invalid information supplied by the customer.
In certain countries, local carriers may need to contact the recipient by telephone to complete delivery. Customers are responsible for responding to reasonable delivery-related communications from the carrier.
3.2. Failed Delivery Attempts
If delivery cannot be completed due to circumstances within the customer’s control, including absence from the delivery address, restricted access to the premises, missing access instructions, or failure to respond to reasonable delivery notifications, the customer is responsible for taking the necessary steps to facilitate delivery.
This may include contacting the local carrier to arrange redelivery, rescheduling, or collection from a designated pickup location.
Where a failed delivery is attributable to the customer, Symetronix is not obligated to provide free reshipment. Any additional shipping, return, storage, or handling charges resulting from these circumstances may be charged to the customer where permitted by applicable law.
Refund eligibility in these circumstances will be determined in accordance with applicable consumer protection laws.
3.3. Refused, Unclaimed, or Returned Parcels
If a customer refuses delivery, fails to collect a parcel from a designated pickup location, or fails to take the necessary action after reasonable delivery notifications, the parcel may be returned to the origin warehouse or otherwise handled according to the carrier’s procedures.
If the failure to complete delivery is attributable to the customer, Symetronix may decline requests for free reshipment and may charge reasonable additional costs arising from the failed delivery, where permitted by applicable law.
Symetronix may, at its discretion, offer reshipment to the original or an alternative address, subject to payment of any applicable additional shipping and processing charges.
Any refund will be handled in accordance with applicable law and the circumstances of the return.
3.4. Hotels and Temporary Residences
Customers shipping orders to hotels, serviced apartments, temporary residences, or similar accommodations are responsible for confirming that the establishment can accept parcels on their behalf.
If delivery fails because the establishment refuses delivery or cannot accept the parcel, the provisions concerning failed deliveries and returned parcels shall apply.
Customers are strongly encouraged to confirm delivery arrangements with their accommodation before placing an order.
3.5. Lost Parcels and Delivery Issues
If tracking information indicates that a parcel has been lost, or if the parcel has not arrived within the estimated delivery period, customers should contact Symetronix Customer Service as soon as reasonably possible.
We recommend reporting suspected lost parcels within 14 calendar days of the last estimated delivery date to facilitate timely investigation with the shipping carrier.
Reports submitted after this period may be subject to investigation limitations imposed by the carrier. However, this reporting recommendation does not limit any rights or remedies available under applicable law.
Where a parcel is lost or delivery cannot be completed due to circumstances attributable to Symetronix or its shipping partners, Symetronix will review the circumstances and provide an appropriate remedy in accordance with applicable law.
3.6. Delivery to Postal Facilities and Mailbox Services
Symetronix uses third-party shipping carriers whose delivery services and restrictions may vary depending on the destination country.
Delivery to post offices, postal service facilities (including USPS facilities in the United States), PO Boxes, postal street-addressing services, mail-forwarding facilities, and similar locations cannot be guaranteed, even when a valid street address is provided.
Certain shipping carriers may refuse delivery to these locations or may be unable to access them.
Customers using such addresses are responsible for verifying that their designated location accepts deliveries from third-party carriers and are strongly encouraged to contact Symetronix before placing an order.
Symetronix reserves the right to request an alternative delivery address before dispatch if the provided address is incompatible with the available shipping services.
Where delivery fails due to restrictions or access limitations at such locations, additional redelivery or reshipment charges may apply, to the extent permitted by applicable law.
Nothing in this provision limits any consumer rights or remedies guaranteed by applicable law.
3.7. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges assessed directly to the recipient.
If the recipient fails to pay legitimately due charges or provide information required for customs clearance, the parcel may be delayed, returned, or otherwise handled according to customs and carrier procedures.
Where Symetronix agrees to reimburse eligible customs charges, customers must provide an official invoice and proof of payment for review.
3.8. Order Processing and Delivery Times
Orders typically require approximately 3 to 4 days for processing and preparation before shipment.
Estimated transit time after dispatch is approximately 10 to 15 business days, depending on the destination.
Actual delivery times may vary due to customs processing, carrier operations, local holidays, or other circumstances affecting international transportation.
If a shipment is delayed, customers may contact Symetronix Customer Service for assistance. Applicable statutory delivery and cancellation rights remain unaffected by these estimates.
3.9. Applicable Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.
Section 4 – Accuracy, completeness, and timeliness of information
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site and more precisely on our blog is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 5 – Prices modifications
Prices of our products are subject to change without notice. We reserve the right to modify our price or discontinue this website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of this website.
Section 6 – Products
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Section 7 – Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 8 – Third-party links
Certain content, products, and services available via our website may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 9 – User comments, feedback, and other submissions
If at our request, you send certain specific submissions (for example product review) or without a request from us you send creative ideas, suggestions, proposals, plans, product reviews, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 10 – Personal information
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.
Section 11 – Errors, inaccuracies, and omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of warranties, limitation of liability
We do not guarantee, represent or warrant that your use of our website and services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Symetronix, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Symetronix and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 – Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America.
Section 19 – Changes to Terms of Services
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 – Customer support
Please note that our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time, USA).
Section 21 – Contact information
To contact us you can send us a message using our contact form.